Returns & Refunds Policy
Returns & Refunds Policy
At KELYMO, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, we offer free returns and full refunds within 30 days of delivery. We do not charge return shipping fees, handling fees, or restocking fees.
30-Day Return Window
You have 30 days from the date your order is delivered to request a return. This window applies to the date you submit your request, so your package does not need to arrive back with us within those 30 days.
You may request a return if you change your mind, are dissatisfied with your purchase, or experience a problem with your order.
How to Request a Return
To begin a return, email alarmicmersonlucr1989@outlook.com. Our support team will guide you through the process, provide the appropriate return address, and arrange a prepaid return label or another return shipping method at no cost to you.
Please use the return instructions we provide to help ensure your package reaches the correct location. Do not send your return to the product manufacturer or an address printed on the original packaging unless we specifically direct you to do so.
Preparing Your Return
Please package your items securely to prevent damage or leakage during transit. Where possible, include the original packaging and any accessories that came with the returned items.
Keep your return shipping receipt or tracking confirmation until your refund has been completed. If you encounter a problem while sending your return, contact us for assistance.
Free Return Shipping
KELYMO covers the cost of return shipping for returns requested within the 30-day window. No return shipping charges or restocking fees will be deducted from your refund.
If the return shipping method we provide is unavailable or does not work, please contact us so we can arrange an alternative without additional cost to you.
Refunds
Once we receive your returned items, we will process a full refund of the purchase price paid for those items. For a full-order return, we will also refund any original standard shipping charge you paid.
Refunds are issued to the original payment method used at checkout. We will notify you by email once your refund has been processed. The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, leaking, or different from what you ordered, please email us so we can help resolve the issue.
We will work with you to arrange an appropriate replacement or refund. If a return is needed, we will cover the return shipping cost. You will not be charged additional shipping fees to correct an error with your order.
Exchanges
If you would prefer a replacement or a different item, please contact us to discuss the available options. Exchanges depend on product availability.
If the requested item is unavailable, you may return your purchase for a refund under this policy.
Order Cancellations
If you wish to cancel an order, email us as soon as possible. We will attempt to cancel it before dispatch and issue a full refund if cancellation is successful.
If your order has already been dispatched, you may use our free 30-day return process after delivery.
Missing or Delayed Refunds
If you have received a refund confirmation but the funds have not appeared, check your original payment account and contact your bank or payment provider, as processing times can vary.
If you still need assistance, email us. We will help check the refund status and provide any available transaction details.
Your Consumer Rights
This policy does not limit any rights or remedies available to you under applicable consumer protection laws.
Contact Us
For help with a return, refund, exchange, or cancellation, contact KELYMO at: